Shipping Information
SHIPS TO: Continental United States, Alaska and Canada. All others call for availability and shipping information.
SHIPPING TIME: Most orders will ship within 5 business days, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
FREIGHT POLICY:
FREE SHIPPING to customers within the lower 48 States for standard “UPS Ground” delivery on orders of $250.00 or more, before tax, and weighing less than 150 pounds. A $15.95 shipping and handling fee is charged on orders totaling less than $250.00 before tax and shipped to one address within the lower 48 States. All HDD and Compaction Boring drill rods are excluded from this “Free Shipping” policy. Shipments to Alaska receive a 25% shipping allowance against “UPS Ground” delivery rates. Shipments to Canada receive a 25% shipping allowance against “UPS Standard to Canada” delivery rates – Customer pays all Duties, Taxes and Brokerage fees. LTL motor freight shipments to the lower 48 States, Alaska and Canada receive a 25% freight allowance – Canadian customers pay all Duties, Taxes and Brokerage fees.
Return shipments must be sent Freight Prepaid. Merchandise returns sent C.O.D. or Collect will be refused upon delivery and sent back to the customer. There will be a 15% Restocking Fee for all returned orders. Returns will not be accepted without prior authorization.
FREIGHT CLAIMS:
Shortages, damages and discrepancies must be reported within ten (10) days of the delivery date. We use carrier tracking data to determine delivery date.
DELIVERY:
Terra-Bore, LLC will make every reasonable effort to meet shipping dates promised; with the exception of custom orders, in-stock orders will ship within 5 business days. However, Terra-Bore is not liable for claims of damage due to failure, for any reason, to meet such scheduled dates.